Warning Explosive Chemical Combination: Always Keep Bleach and Vinegar Separated - S1 Ep002
In this episode of "Tales from the SOC," our experts Paul Ducklin and David Emerson examine the question of whether to trust automated cybersecurity advice when dealing with seeming minor threats. The discussion focuses on a situation where a malware that initially appears harmless could be a precursor to more malicious activities.
Although AI can help in managing and mitigating cyber threats, the human touch and expertise are still essential in detecting and addressing complex security issues. In this particular case, human intervention proved crucial in identifying the source of the problem and initiating the necessary remediation steps.
The incident involved a customer from the healthcare sector and was caused by a vulnerability in the ConnectWise orchestration tool. The threat appeared mundane at first, as it didn't exhibit immediate malicious actions, but it was actually a prelude to a potential malicious payload.
The experts emphasize the importance of engaging human-run SOCs like their own, as these teams have the flexibility and ability to synthesize and engage on incidents in a way that AI cannot. They also discuss the challenges of detecting and defending against insider threats, which often cannot be effectively addressed solely through automated means.
The episode underscores the importance of trusting the human element in cybersecurity, particularly when it comes to complex and nuanced security situations. To listen to this podcast, visit our website or click the provided link. The episode is also available on popular platforms such as Apple Podcasts, Audible, Spotify, Podbean, and via the RSS feed for those who use podcatcher apps.
Incident response algorithms rely heavily on human-led cybersecurity teams to detect and respond effectively to complex and nuanced security incidents, such as the one discussed in the healthcare sector. The subtle signs of potential malware threats, like the one in question, often require the expertise of human SOC teams to synthesize and address appropriately.
