Singapore's National University (NTU) in collaboration with CloudMile, introduces Generative AI to improve their student virtual assistant.

Singapore's National University (NTU) in collaboration with CloudMile, introduces Generative AI to improve their student virtual assistant.

Nanyang Technological University, Singapore (NTU Singapore) has partnered with AI provider CloudMile to significantly improve its student virtual assistant, Lyon Bot. The collaboration has resulted in the upgrade of Lyon Bot into a **Generative AI-powered system**, enhancing its accuracy and response speed, making interactions more efficient and effective for users [2][3].

The transformation of Lyon Bot has brought about several key improvements. The virtual assistant now employs multi-layer processing, which allows it to handle complex questions better and provide more precise answers [3][4]. This upgrade has resulted in a substantial operational efficiency gain, with the new AI system reportedly saving **14.5 workdays monthly** by automating administrative tasks and reducing manual workload for staff [2][4].

CloudMile's expertise in Generative AI application and data governance was utilised in this project. This has aligned the virtual assistant with cutting-edge technology standards, improving the overall user experience for NTU students [1]. The upgraded AI chatbot, with integration of Google's Gemini large language model (LLM), delivers faster and more accurate responses to student inquiries [5].

The new version of Lyon Bot retrieves information in real-time from multiple centrally managed data sources, ensuring that the information provided is always up-to-date and accurate [6]. The upgraded AI chatbot has shown particular effectiveness in answering questions about accommodation [7].

Jeremy Heng, Managing Director of CloudMile Southeast Asia, commented that the transformation of Lyon Bot is a testament to their commitment to enhancing human-computer interaction through AI [8]. Alvin Ong, Chief Information Officer of NTU, stated that the new AI-powered chatbot is saving around 14.5 days' worth of work every month [2].

Mr. Ng Kee Haur, Deputy Director of Enterprise IT at NTU, stated that they are transitioning Lyon Bot into a Generative AI-powered system for student housing inquiries [9]. This upgrade demonstrates CloudMile's capabilities in delivering complex international projects [10].

The partnership between NTU Singapore and CloudMile continues to support institutions and enterprises in leveraging AI for innovation excellence [11]. The upgraded Lyon Bot is a prime example of how AI can be utilised to streamline administrative tasks, boost student engagement, and support digital transformation goals.

1. The transformation of Lyon Bot, led by CloudMile's expertise in Generative AI application and data governance, has resulted in a more efficient virtual assistant that saves 14.5 workdays monthly by automating administrative tasks.
2. Leveraging multi-layer processing, the upgraded Lyon Bot handles complex questions better, providing more precise answers, and enhancing user experience for NTU students.
3. The new version of Lyon Bot, integrated with Google's Gemini large language model (LLM), delivers faster and more accurate responses to student inquiries, particularly those about accommodation.
4. The partnership between NTU Singapore and CloudMile is a testament to their shared commitment to enhancing human-computer interaction through AI, and their continuous support for institutions and enterprises in leveraging AI for innovation excellence.

Read also: