Russia is restructuring governmental services
In Russia, the digital transformation of state services is gathering pace, with a focus on enhancing digital government platforms and services, and integrating and simplifying citizen interactions through digital means. A prime example of this is the initiative to allow digital age confirmation for purchasing age-restricted products, indicating the active development of user-friendly digital service confirmations [5].
The Russian e-government is adopting a "life situations" approach, which aims to align digital service provision around typical citizen needs or life events, such as birth registration and property purchase. This approach makes access to multiple related services seamless and contextualized. Although recent explicit details directly referencing the “life situations” framework in Russia are limited, the government continues to work on expanding digital public services to streamline administrative processes [1].
Future plans for Russia's digitalization extend beyond government services, with the digitalization of natural resource management like fisheries demonstrating the use of electronic maps and application systems [2]. Additionally, there are plans to set up national digital communication tools, such as a national messenger, as part of the broader digital infrastructure development [1].
Comparative insights from neighbouring countries like Ukraine offer valuable lessons. Ukraine's Diia system, for instance, exemplifies rapid, iterative digital public service development centered on continuous user feedback and expanding services based on citizen needs. This model, which focuses on user convenience and rebuilding trust through tangible service improvements, may provide a blueprint for Russia's future streamlining efforts [3].
Individual employees of agencies in Russia are held personally responsible for each service, and users can see who is responsible for a specific service on the Gosuslugi portal. Duties of curators include handling citizen feedback, developing the service, and fixing system glitches. By the end of 2030, at least 99% of mass, socially significant services in Russia will be provided electronically without the need for personal visits to government agencies [4].
The Gosuslugi portal, a tool for Russians to interact with official bodies, currently provides access to over 1600 state services. Approximately 60 million people log in to the Gosuslugi portal at least once a month. By the end of 2025, another 35 federal and 245 regional "life situations" are planned to be launched on the Gosuslugi portal. Each service on the portal combines around 17 state services, providing them comprehensively and quickly [4].
Strict quality standards have been implemented for state services in Russia, including electronic application submission, high processing speed, minimization of rejections and technical errors, and prompt customer support. With the user's consent, the service displays the curator's photo for increased transparency [4].
The ultimate goal of Russia's digital transformation is to make state services as fast, convenient, and accessible as possible for every Russian citizen, moving from scattered services to a more unified and user-friendly approach [4]. It is planned that by the end of 2025, at least 100 services in Russia will be provided proactively or online - at the time of application or upon the occurrence of a citizen's life event [4]. This transformation aims to ensure that citizens can now receive all necessary services through a single service, without having to search for information on different portals or agency pages.
Read also:
- Industrial robots in China are being installed at a faster rate than in both the United States and the European Union, as the global market for these robots faces a downturn.
- Hyundai N affirms transition to hybrid performance-centric models, initiating with Tucson N
- Stock markets in India anticipated a moderate opening, influenced by mixed signals from global markets.
- EV Charging Network Broadens Reach in Phoenix, Arizona (Greenlane Extends Electric Vehicle Charging Infrastructure in Phoenix)
