Let's Chat About Application Managed Services (AMS)
Exploring Application-Led Support Systems: An In-Depth Analysis
Ready to optimize your applications and keep them running like a well-oiled machine? Look no further than Application Managed Services, the ultimate solution for your business needs.
AMS are an assortment of services that enable organizations to manage their applications continuously, ensuring a streamlined and efficient IT landscape. Often outsourced to third-party service providers, AMS professionals work tirelessly to provide periodic enhancements, upgrades, and optimizations that guarantee optimal performance for your applications.
In today's ever-evolving app development world, customer demands grow, and competition increases - and that's where AMS comes into play. enterprise applications that cater to global markets and the future.
So, what exactly is AMS?
For enterprises seeking to MAXIMIZE their applications' potential, AMS offers a massive advantage. Services like application monitoring, management, and maintenance under the AMS umbrella enable enterprises to ensure optimal performance and reliability of their software systems.
An AMS provider may operate either on-site or in the cloud - and they're the vital component responsible for overseeing and monitoring your business applications, providing solutions when challenges arise. They're constantly scheduling upgrades, enhancements, and optimizations to ensure your application landscape is performing to the best of its ability.
Besides their monitoring and maintenance skills, AMS providers excel at application integration. They seamlessly unify new solutions with existing ones across every stage of installation, configuration, and testing, before deployment begins.
Benefits Galore with AMS
AMS offers a multitude of advantages, with the primary focus on three key areas:
- Continuous Improvement: AMS supports enhancements and updates that roll out steadily, keeping applications in prime condition to deliver superior performance.
- Scalability: With AMS professionals backing you, you can easily scale applications based on changing requirements without the hassle of managing it internally.
- Enhanced Security: AMS-powered expert management services ensure robust security for your applications, guarding their integrity and reliability by implementing top-notch security measures.
- Focus on Core Competencies: With AMS professionals onboard, you're freed from the constant demand of managing applications. This allows you to redirect resources and focus on your core business objectives.
- Proactive Monitoring: AMS's proactive approach ensures smooth operations by preempting potential threats before they become major issues.
The ABCs of AMS: Its Components
AMS consists of four key components:
- Application Monitoring (AM): AMS providers adopt processes to monitor application performance and availability, looking into every nook and cranny to gain a holistic understanding.
- Performance Management (PM): This component focuses on continuously optimizing the performance of applications via code enhancements, server configurations, and bottleneck resolutions for peak efficiency.
- Maintenance and Support: This is a crucial AMS component, encompassing routine updates, security patches, and technical support for seamless functionalities.
- Security and Compliance: This component is integral to AMS, where professionals implement a range of security and compliance measures to safeguard data and ensure constant value generation.
These four components form the four-pronged approach that organizations can leverage to ensure the peak performance, reliability, and security of their applications, powering seamless business operations and continuity.
But wait, there's more! AMS can be classified into four major categories:
- Service Requests: AMS providers offer end-to-end guidance and configuration support to help businesses fine-tune their applications and meet performance goals.
- Incidents: AMS providers step in with corrective measures when applications malfunction or fail to operate effectively.
- Routine Tasks: AMS providers ensure system currency by executing necessary updates for usability and security.
- Enhancement Hours: AMS providers schedule upgrades to minimize application downtime, prioritizing non-business hours whenever feasible.
Choosing the Right AMS Provider: Things to Keep in Mind
- Flexible Business Model: Evaluate whether the provider offers a flexible pricing structure (time-and-materials or fixed-fee packages).
- Scalability: Ensure that the AMS provider can accommodate your business's growth by offering scalable solutions.
- Dedicated Account Manager: Look for a provider that assigns a dedicated account manager to your contract, providing effective communication and oversight.
- Experience and Reputation: Consider recommendations from industry peers and research to identify a reputable provider known for their success and quality of service.
Why Choose Kellton for AMS?
Kellton's AMS capabilities are based on a combination of smart digital capabilities, robust skill sets, and a sustainable delivery ecosystem, supported by partnerships. As your trusted AMS service provider, we ensure high-performance, business applications adapted to market expectations and disruptions, keeping your operational bottom lines strong.
We collaborate with our customers across different time schedules to guarantee they reap the maximum benefits of our AMS capabilities, with operations designed to accommodate various schedules, offering support 24/7, 24/5, 16/5, and 8/5. Our AMS approach is characterized by attention to detail and a commitment to delivering value at every step of our multi-faceted approach that includes due diligence, transition, cutover and go-live, and stabilization.
From application management, optimization, and support to implementation, migration, and security, we offer end-to-end AMS designed to help you go beyond administrative care, ensuring an application landscape that accelerates go-to-market, efficiency, and cost savings.
Want to turn your applications into an unstoppable growth engine? Let's talk!
Important FAQs
- Applications Eligible for Managed Services: AMS can benefit a wide range of applications, such as ERP, CRM, BI, E-commerce platforms, Content Management Systems (CMS), and custom-developed systems.
- AMS vs. Traditional IT Support: AMS offer proactive application management and optimization, solving crisis situations as compared to traditional IT support, which is more reactive.
- Cloud Migration and Optimization with AMS: Yes, AMS providers offer services for cloud migration and cloud performance optimization to help organizations take advantage of cloud services and increase efficiency.
- Cost Structure of AMS: The cost of AMS depends on factors such as application complexity, level of support needed, and pricing models (time-and-materials or fixed-fee packages).
- Determining the Need for AMS: Consider factors like application complexity and criticality, internal IT skills and expertise, budget constraints, strategic goals, and scalability requirements when deciding if applying AMS is right for your organization.
Data-and-cloud-computing technology plays a crucial role in Application Managed Services (AMS), as providers often operate in cloud environments, ensuring seamless synchronization and secure data storage for clients' applications.
Technology advancements continually shape the AMS landscape, enabling providers to offer proactive monitoring, upgrades, and optimizations that keep pace with evolving customer demands and competitive pressures in the ever-changing app development world.
