Banking giant Maybank strengthens alliance with tech titan Microsoft, propelling digital progress and AI-focused advancements.
Maybank, a leading Malaysian financial services group, has entered into a strategic partnership with Microsoft for a digital transformation journey. This collaboration is valued at approximately RM1.0 billion over five years and includes upgrading Maybank's capabilities to Microsoft 365.
The partnership aims to foster a culture of continued innovation within Maybank. By adopting Microsoft Azure as a core cloud platform, deploying Microsoft 365 Copilot to all 44,000 employees, and leveraging AI-powered capabilities and advanced security tools, Maybank intends to create a more agile and competitive environment.
Maybank will utilize Microsoft Azure as a main cloud platform for strategic systems, functions, and data workloads. This will provide Maybank with a scalable, resilient, and secure foundation for real-time data analytics, faster service deployment, and operational efficiencies.
Integrating Microsoft's AI assistant, Microsoft 365 Copilot, into employee workflows will help automate repetitive and complex tasks, increasing productivity and enabling staff to focus more on customer-centric service delivery. Microsoft 365 Copilot will act as an intelligent assistant, offloading complex tasks from employees and enabling innovation and improvement in customer experience and operational efficiency.
The partnership also includes establishing a Centre of Excellence for co-developing cloud and AI innovations and nurturing in-house digital expertise. This joint hub will foster a culture of innovation and build internal capabilities to sustain long-term digital growth.
By embedding intelligence into the core of financial services, Maybank is transforming how it serves its customers. The partnership is expected to improve ways of working and accelerate innovations within Maybank, setting a powerful example for the industry across ASEAN.
Microsoft is committed to supporting Maybank's bold vision for digital transformation. Maybank's President & Group CEO, Dato' Sri Khairussaleh Ramli, stated that the partnership is a leap forward in Maybank's digital transformation journey. Mayank Wadhwa, President, Microsoft ASEAN, expressed that Malaysia is at a pivotal moment in its digital journey and Maybank is leading by example.
This partnership is expected to drive significant improvements in Maybank's operational agility. By strengthening cyber defense measures using Microsoft's advanced security solutions, Maybank will also strengthen its cybersecurity posture and ensure robust data protection. This collaboration between Maybank and Microsoft is a strategic investment to further empower Maybank's employees and deliver an improved customer experience while supporting sustainable growth and innovation.
- Maybank plans to leverage the partnership with Microsoft to enhance its business operations, aiming to create a more agile and competitive environment by employing data analytics from Microsoft Azure, artificial-intelligence-powered capabilities, and advanced cybersecurity tools.
- The strategic alliance with Microsoft will see Maybank embedding intelligence into its financial services, with the implementation of Microsoft 365 Copilot, designed to automate complex tasks, boost productivity, and improve customer experience.
- To sustain long-term digital growth, Maybank is establishing a Centre of Excellence with Microsoft for co-developing cloud and AI innovations and nurturing in-house digital expertise, thereby fostering a culture of innovation within the finance sector in ASEAN.
