AI-Powered DOO Expands in Saudi Arabia, Raises $1.7M for Regional Growth
DOO, a Saudi-based AI-powered customer service platform, is expanding its operations in Saudi Arabia. The company, which specializes in Arabic dialects and cultural nuances, has raised $1.7M in funding to fuel its growth and align with the Kingdom's Vision 2030.
Founded by Ekrem Rexhepagaj, DOO uses advanced natural language processing to deliver seamless support tailored to Arabic dialects and cultural nuances. The platform enables enterprises to scale support, reduce costs, and deliver hyper-personalized interactions across various digital channels.
With the recent funding led by Merak Capital and participated by Plus VC and other regional investors, DOO will accelerate product development and strengthen integrations with leading CRMs and ecommerce platforms. The company aims to set new benchmarks for enterprise-grade customer service in the region and establish Saudi Arabia as a hub for AI innovation.
Abdulelah Alshareef, VP of Venture Capital at Merak Capital, expressed confidence in DOO's potential to revolutionize customer service in the region. DOO's localized approach has already led to rapid adoption by enterprises in the GCC, where customer expectations are increasingly defined by speed, personalization, and accessibility across digital channels.
DOO is already collaborating with over 50 enterprises across various sectors, including telecom, airlines, banking, and ecommerce. With the fresh funding, the company will scale its presence across Saudi Arabia and the wider GCC.
With its expansion into Saudi Arabia and the recent funding, DOO is well-positioned to shape the region's digital economy. The company's focus on regional linguistic expertise and advanced AI technology is set to redefine customer service in the GCC.
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