AI application recognition in Schorndorf: Everyday life enhanced through AI technology
In the heart of Germany's Rems-Murr district lies the city of Schorndorf, a trailblazer in the use of artificial intelligence (AI) in administration. The city has successfully implemented AI tools, leading to noticeable improvements in work efficiency among its employees.
Schorndorf's approach to AI in administration is grounded in a clear strategy, which prioritises the safe and productive use of AI without the need for external service providers. A central element of this strategy is the service instruction for AI use, which specifies which AI tools can be employed in the administration and addresses data protection aspects.
The city has crafted a practical and sustainable solution for handling AI in administration, requiring minimal budget and no external consultants. This innovative approach has not only improved the city's internal operations but has also garnered attention from specialist media and sparked great resonance on LinkedIn.
Schorndorf's AI-powered administrative work includes the creation of texts, protocols, and analyses, which have been completed significantly faster with AI. The city's creative processes have also benefited from AI-supported impulses.
The service instruction for AI use in Schorndorf has been made publicly accessible, allowing other municipalities to benefit from it. The city's comprehensive implementation and commitment to making AI accessible to everyone earned it the first place in the Staatsanzeiger Award in the category of Digitalization & Innovation.
Numerous municipalities from all over Germany have expressed interest in Schorndorf's AI model for digital administration. The city's success story demonstrates that AI is already part of administrative action when used sensibly and safely.
Particular attention was paid to prompt engineering, a technique that improves AI system results through specifically formulated instructions. The project gained great acceptance among staff due to its approach to addressing fears about the new technology.
The first contact with the state data protection officer occurred after the publication of the service instruction, and feedback is still pending. Despite this, Schorndorf continues to set an example for other municipalities, showcasing the potential of AI in streamlining administrative processes and driving efficiency.
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