Advantages of Using IT Service Management through ServiceNow!
In a significant move to enhance its IT services, the company has adopted ServiceNow, a leading cloud-based digital workflow automation and enterprise service management solution. ServiceNow, Inc., based in California, delivers robust IT services to boost productivity, particularly in sectors such as education, healthcare, government, finance, and manufacturing.
The ServiceNow IT service management (ITSM) platform is available 24/7, offering employees a helpdesk and a mobile app for queries from anywhere around the world. This constant availability ensures that issues are fixed at any hour of the day, providing uninterrupted service.
The ITSM platform is designed to improve agent productivity by 30%, while resolving issues and eliminating the chances of human errors. It achieves this by utilising siloed IT tools to provide a cost and time-efficient framework. The platform also employs Artificial Intelligence and Machine Learning models to boost employee productivity.
One of the key features of ServiceNow is its ability to handle and predict forthcoming IT errors while providing analytics on performances and workflows. This proactive approach to IT management enables the platform to monitor the IT sector, keep track of each arising error and conflict, and fix it before any real-time consequences.
The ServiceNow platform offers numerous benefits, including service delivery streamlining, easier data access, increased productivity, and a mobile application for ease of access. It also provides a comprehensive tool for effective IT service management, offering timely and effective delivery of automated services, including a service portal, catalogs, and a network of departments from HR to IT.
To help businesses fully leverage the integrated system and the apps, ServiceNow consulting services are available. These services aim to equip businesses with high IT dependency with the knowledge and skills needed to maximise the potential of the ServiceNow platform.
In conclusion, the adoption of ServiceNow marks a significant step forward in the company's IT productivity. The platform's 24/7 availability, proactive IT management, and AI-powered services are set to improve employee experience and productivity, making it a valuable asset in the modern business landscape.
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